Customer Relationship Management (CRM)

TechSolCom uses an iterative working method aiming to create an optimal customer management process while building a sense of loyalty through outstanding  cooperation.

In order to achieve all of the above, TechSolCom proposes an iterative intervention involving a team of experts with necessary qualifications in order to effectively integrate the solutions offered by software vendors.

More specifically, TechSolCom  coaching services include:

  • Proposing a strategy for customers relationship management  implementation. The strategy is implemented across several components, including the revision of  the customers relationship management process, product selection, configuration and installation of selected products;
  • Manage project implementation, starting with planning, project organization, implementation and the establishment of an operational environment to ensure business continuity. TechSolCom uses an iterative methodology for intervention proven and supported by a comprehensive range of tools to promote the efficiency of project teams;
  • Execute the implementation of the proposed solution by configuring the product and ensuring its integration with existing systems;
  • Provide training and coaching to the system administrator, the sales team and the team responsible for customer service.

In order to provide professional services that meet the standards of performance of high-level projects and to propose the most effective solutions, our strategy of partnering with software vendors allowed us to obtain certification of our resources on families of the following products:

One meeting with our team will convince you!